Future-proof your home staging or design business by better responding to a new generation of wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often determined by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects, and creating Customer Experiences worth sharing.
What home stagers and designers can expect to learn from this RESACON session:
- Better understand the causes of growing client impatience and frustration.
- Be able to identify and correct points of “friction” in your client service offering.
- Generate far more positive online reviews and referrals by creating a legion of loyal fans.
- Learn how to future-proof your business by becoming ridiculously easy to do business with.
Who is David Avrin?
David Avrin is one of the most popular Customer Experience speakers and consultants in the world today. In fact, over the past 20 years, David has shared his insightful lessons on competitive advantage with leaders and teams from thousands of organization across North America and in 24 countries around the world, including recent presentations in: Singapore, Bangkok, Buenos Aires, London, Manila, Sydney, Barcelona, Abu Dhabi, Sri Lanka, Johannesburg and Dubai.
David is the author of 5 books including the acclaimed: It’s Not Who You Know, It’s Who Knows You, Why Customers Leave and How to Win Them Back and his newest customer experience book: The Morning Huddle